After how many weeks can a claimant approach the Financial Ombudsman Service (FOS) if a claim is unresolved?

A claimant can approach the Financial Ombudsman Service after 8 weeks if their claim remains unresolved. This timeframe is established to give insurers a reasonable opportunity to investigate and address the complaint thoroughly. The 8-week period allows both the insurer and the claimant sufficient time to communicate and hopefully reach a resolution before escalating the matter to the Ombudsman. In situations where a claim is not resolved within this period, the claimant is entitled to seek external assistance from the FOS to help mediate the dispute and provide a potential resolution. This process is designed to ensure that consumers have access to support and can pursue their rights effectively.